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Masanta
Participant
June 24, 2026
Question

Proのお試しを使用した、その際に費用が掛かるが1週間以内にキャンセルすれば無料との事。使用してすぐに使えないのでキャンセルしたが請求されている

  • June 24, 2026
  • 1 reply
  • 5 views

 

    1 reply

    Community Manager
    June 24, 2026

    Hello ​@Masanta,

    Thanks for sharing your concern. We understand this situation can be frustrating.

     

    Please refer to the following article for guidance on Acrobat Reader Mobile and Adobe Scan Premium subscriptions, including trial cancellations, billing inquiries, subscription management, and refund-related requests:

     

    https://adobe.ly/43OojYd

     

    The article addresses the most common scenarios and outlines the available next steps for assistance.


    ~Tariq

    Masanta
    MasantaAuthor
    Participant
    June 24, 2026

    意見が必要ではありません。

    履歴を調べてそちらの手違いなら返金して下さい。こちらのミスならば正確な説明をして下さい

     

     

     

    Community Manager
    June 24, 2026

    @Masanta - sadly, we cant check the records and can’t process the refund.  
    Check this post: 

    and there is a form linked to it. Fill the details and a team internally will look into it. 

    ~Tariq