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Serene24822357e0fz
Participant
June 11, 2022
Question

Pro version Payment using Google Pay balance

  • June 11, 2022
  • 1 reply
  • 2087 views

It appears as though the app doesn't support subscribing to Pro plans/packages using Google Pay Balance as the payment option.

Am I correct?  Why doesn't the app let me subscribe? It says debit/credit cards netbanking are also unsupported means.

What Should I do now? Kindly help!

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 13, 2022

    Hello Serene,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile Subscription.

     

    The payment methods and transactions in Android are how Google play processes it. You may refer to the below link from Google Support to troubleshoot issues with your payment methods: Problems with in-app purchases - Google Play Help.

     

    You can also refer to this link if you have any questions related to Adobe Acrobat Reader Mobile: Subscription Services — Acrobat for Android Help (adobe.com)

     

    I hope this helps.

     

    Thanks,

    Souvik.

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