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daniel_0856
Participant
February 26, 2025
Answered

Problem: AI tab allways visible and taking place

  • February 26, 2025
  • 2 replies
  • 399 views

Hello Adobe Community,

Since a couple of weeks I cannot get rid of the tab on the upper part of every page of my Adobe pages, saying "Résumé génératif". In French, my user language.

In the setup section I have selected to not use AI. I have restarted my Ipad several times. 

I am using Adobe to read music scores. This "service" is completely unnesserary and not asked for. It also distracts my eyes and it seems impossible to remove.

Any solutions that could work?

Thanks

Daniel

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please update the Acrobat App to the latest version 25.03.0 from the App/Play Store and reboot the device once and check if the issue still exists.

 

Let us know how it goes.

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 3, 2025

Hi there,

Hope you are doing well, and thank you for reaching out.

Our engineering team is aware of the issue and is actively working on a fix. We understand how important this is for you, and we appreciate your patience while we investigate and resolve the problem.

As soon as we have any updates or further information to share, we will let you know.

 

 

D
daniel_0856Author
Participant
March 6, 2025

Hi!

Thanks for your reply. 

I hope that you will find a solution quickly.

This problem is a serious blow to the simple use of pdf on my screen. 

Nothing should interfere with the use of simply showing pages. 

Hope that this is. Just taking hours or days. 

Otherwise it's definetely going to be Bye-bye Adobe/Acrobat, which I naturally do not hope.

 

Regards

Daniel

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
April 25, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please update the Acrobat App to the latest version 25.03.0 from the App/Play Store and reboot the device once and check if the issue still exists.

 

Let us know how it goes.

D
daniel_0856Author
Participant
February 26, 2025
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