Problem in Document Cloud, disabled to save files

Forum|Forum|3 years ago
March 20, 2022
2 replies
472 views

for almost one week, I am not permitted to save any PDF file to my document cloud. And every time, I receive a the same message, shows up in red color as alert, that I can only use the document on my device.

pls advice what I shall do?

iOS

This topic has been closed for replies.

M

Mostafa236666212ykyAuthor

Participant

Hi

many thanks, I appreciate your assistance

here it's the message shows up when try to save PDF files to my Document Cloud.

I double checked and confirm that my Adobe version is updated

Harsh Vardhan Pareek

Community Manager

Hi @Mostafa236666212yky

Thanks for providing the screenshot. As we can see this is not an error message, it is a confirmation that your PDF is saved to document cloud successfully and can be accessed on this device and any other device that you sign in with the same email.

Regards,

Harsh

M

Mostafa236666212ykyAuthor

Participant

sorry, I believe there is an error

Here I sent you the following message shows up after the green one.

it is clear that I can't save documents to my Document Cloud any more

Harsh Vardhan Pareek

Community Manager

Hi @Mostafa236666212yky

Could you please provide a few more details to understand the issue better?

1. Screenshot/ exact error message while saving the files on cloud?

2. iOS version?

3. App version?

Make sure that you have a working internet connection, if you are on mobile date switch to WiFi and vice versa. Also, make sure that the app is up to date.

Thanks,

Harsh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded