Hafiz30255132v9bq

Participant

Question

Problem in opening a file

Forum|Forum|2 years ago
June 3, 2023
1 reply
553 views

I have a file around 350mbs and it is often take too much time to open and sometimes pages cannot shows its content even after 5 minutes, video is attached for reference, please watch and let me know how I can fix it? As it is a necessary file for me and I read it on daily basis.

Kind regards,

Aman Ullah

[PII removed by moderator]

Record_2023-06-03-06-58-37.zip

This topic has been closed for replies.

Community Manager

Community Manager

Hi @Hafiz30255132v9bq,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

2. The Android Os version you are using;

3. The file on which you experience the issue.

Look forward to hearing from you.

-Souvik

Hafiz30255132v9bqAuthor

Participant

Thanks for your reply,

Please see below answers of required information,

App version is 23.5.0.27746,

Android version is 13,

File is not attacheble due to exceeding size limit.

Community Manager

Community Manager

@Hafiz30255132v9bq Thank you for sharing the information.

Can you create a link to the file and share it with me?

That can help get the file to test.

-Souvik