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Problem with app

Forum|Forum|5 years ago
January 21, 2021
1 reply
1061 views

Good morning,

I have problem with Adobe app for Samsung Galaxy Note 20 Ultra. Often when I try to open second time some document pdf I get this note about "Not possible to open document, it has error or it is destructed". In another app it works normal. After reeboting mobile Phone I can open this document again without problems. Can You help me?

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Correct answer Sackumar

Hello,

Thank you for contacting us. Can you please apprise us with the following information to assist you better:

1) Is it happening for all files or with any specific document only? Kindly share a sample file with us.

2) The device configuration that you’re using (device name & OS version)

Hoping to hear from you soon.

Thanks,

Acrobat Android Team

SackumarCorrect answer

Adobe Employee

Hello,

Thank you for contacting us. Can you please apprise us with the following information to assist you better:

1) Is it happening for all files or with any specific document only? Kindly share a sample file with us.

2) The device configuration that you’re using (device name & OS version)

Hoping to hear from you soon.

Thanks,

Acrobat Android Team

Mateusz5E79Author

Participant

1) Is it happening for random files. I share a sample file for example.

2) The device configuration that I'm using: Samsung Galaxy Note 20 Ultra 5G, SM-N986B/DS

Android 11, number of version: RP1A.200720.012.N986BXXU1CTL5.

All a share as Pictures.

Mateusz5E79Author

Participant

https://we.tl/t-eyW3Xsa9pu

Link to pdf file