Problem with app

Forum|Forum|5 years ago
January 21, 2021
1 reply
1061 views

Good morning,

I have problem with Adobe app for Samsung Galaxy Note 20 Ultra. Often when I try to open second time some document pdf I get this note about "Not possible to open document, it has error or it is destructed". In another app it works normal. After reeboting mobile Phone I can open this document again without problems. Can You help me?

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Correct answer Sackumar

Hello,

Thank you for contacting us. Can you please apprise us with the following information to assist you better:

1) Is it happening for all files or with any specific document only? Kindly share a sample file with us.

2) The device configuration that you’re using (device name & OS version)

Hoping to hear from you soon.

Thanks,

Acrobat Android Team

S

SackumarCorrect answer

Adobe Employee

Hello,

Thank you for contacting us. Can you please apprise us with the following information to assist you better:

1) Is it happening for all files or with any specific document only? Kindly share a sample file with us.

2) The device configuration that you’re using (device name & OS version)

Hoping to hear from you soon.

Thanks,

Acrobat Android Team

R

rajan98A7

Participant

My phone is Samsung Note. Android 5.0

Rajan khan

Ria Tagra

Inspiring

Hi rajan98A7,

Sorry for the delayed response. We have released the update that addresses this issue (Android version 21.2.0.17204). We recommend updating your application via the Play Store. If you still face the issue, please use the below-given link to generate a bug report so that we can analyze the root cause.

Reference Link: Bug Report

Hope this helps. Let us know if you require any further assistance.

Regards

Ria

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