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dominikm57077565
Participant
July 15, 2019
Question

Problem with editing tools

  • July 15, 2019
  • 1 reply
  • 788 views

Hello, all commenting/editing tools suddenly stopped working while working in a pdf. I can choose the tools but it is not possible to mark any text anymore. Any help is highly appreciated!

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 19, 2019

Hi Dominikm,

Could you please provide more details about this issue?

- Did you check if the issue occurs on a particular PDF? Try to add comments on other PDF on your device.

- What happens when you try to add comments to the document? Do you get any error message?

- Are you not able to add any annotation on the document? Or it is an issue just with the highlighting text tool?

- Share the applicaiton and OS version on the device.

We will be waiting for your response.

Regards,

Meenakshi

D
dominikm57077565Author
Participant
August 5, 2019

Dear Meenakshi,

Thank you for your help and please excuse my late response, I‘ve just returned from my summer vacation. Concerning your questions:

The issue occurs in all pdf files.

The only thing I can do is to add annotations (without highlighting any sections of the text before). Everything else like underlining, highlighting etc. does not work. I do not get any error messages though.

The version I use is 19.07.01 (20190730.171831) on IOS 12.2.

I hope this answers your questions. I highly appreciate your help!

Thank you,

Dominik

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