Problem with opening pdf created from CAD or site drawings

Question

I am having loads of problems with opening pdf files both on iPhone and Windows. Pdfs created from CAD files containing site drawings. No problem on other pdf programs, only Acrobat struggle. Please help, file attached.

sprinklr-integration-user · Answer

Hi @barth32658415

I hope you're doing well. Thank you for reaching out.

I'm sorry to hear that you're having trouble opening your CAD file with the Acrobat Mobile App. Could you please share more details about the issue? Are you encountering any error messages? If so, a screenshot would help us understand the problem better.

I tried opening the CAD file on my mobile device using the Acrobat Reader mobile app, and it worked fine on my end.

Could you let me know the OS version of your iPhone and the version of the Acrobat Reader Mobile app you're using? This information will help us pinpoint the issue more accurately.

In the meantime, please try updating your iPhone's OS and the Acrobat Reader mobile app from the App Store, and then reboot your device.

Let me know if this resolves the issue.

~Amal

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