Problem with pdf

Hi cashew5F90,

Hope you are doing well. 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

1. Make and model of your device? 
2. Application version? 
3.  Source of file and file format?
4. Are you facing the issue with a specific file only?
      

Please check if you installed the right application. To download the latest version of the app, visit the Google Play Store or the iTunes App Store. Search for Adobe Acrobat Reader Mobile. 

https://helpx.adobe.com/acrobat/mobile-app-faq.html

 Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 
For Android Adobe Reader Mobile version: 21.3.0.17414 

For iOS Adobe Reader Mobile version: 21.03.00

For more help refer to:  
*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria