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Ohoud26513146et53
Participant
October 10, 2022
Answered

Problem with subscribtion

  • October 10, 2022
  • 1 reply
  • 672 views

I tried to subscribe to a monthly subscription but it always shows me that there is an error and at the same time the money was withdrawn from my account twice

This topic has been closed for replies.
Correct answer Souvik Sadhu

Hi @Ohoud26513146et53,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since you get an error and the subscription is not activated, any amount deducted from your account would be credited back to the source. This process generally takes some time and if you do not receive your amount within the next 3-5 business days, I suggest reaching out to the bank for further details.

 

Coming back to the subscription part, would you mind sharing a screenshot of the error that you get for better investigation and assistance?

 

Looking forward to hearing from you. 

 

-Souvik.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
October 10, 2022

Hi @Ohoud26513146et53,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since you get an error and the subscription is not activated, any amount deducted from your account would be credited back to the source. This process generally takes some time and if you do not receive your amount within the next 3-5 business days, I suggest reaching out to the bank for further details.

 

Coming back to the subscription part, would you mind sharing a screenshot of the error that you get for better investigation and assistance?

 

Looking forward to hearing from you. 

 

-Souvik.

    D
    davidprinz99
    Participant
    October 14, 2024

    great

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