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Ohoud26513146et53
Participant
Oct 10, 2022 4:56 AM UTC
Answered

Problem with subscribtion

I tried to subscribe to a monthly subscription but it always shows me that there is an error and at the same time the money was withdrawn from my account twice

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Oct 10, 2022 8:26 PM UTC

Hi @Ohoud26513146et53,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since you get an error and the subscription is not activated, any amount deducted from your account would be credited back to the source. This process generally takes some time and if you do not receive your amount within the next 3-5 business days, I suggest reaching out to the bank for further details.

 

Coming back to the subscription part, would you mind sharing a screenshot of the error that you get for better investigation and assistance?

 

Looking forward to hearing from you. 

 

-Souvik.

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2 replies

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Oct 10, 2022 8:26 PM UTC

Hi @Ohoud26513146et53,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since you get an error and the subscription is not activated, any amount deducted from your account would be credited back to the source. This process generally takes some time and if you do not receive your amount within the next 3-5 business days, I suggest reaching out to the bank for further details.

 

Coming back to the subscription part, would you mind sharing a screenshot of the error that you get for better investigation and assistance?

 

Looking forward to hearing from you. 

 

-Souvik.

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    davidprinz99
    Participant
    Oct 14, 2024 9:59 PM UTC

    great

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