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jorge_2504
Participant
Jun 18, 2025 4:18 PM UTC
Answered

PROBLEM WITH THE APP!

Hi! Everytime I try to open the app it just close down and I can't open it! I need help now because it's very important for me to open the app and get in because I need it a lot for work! 

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jun 18, 2025 6:28 PM UTC

Hi @jorge_2504,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.

 

Regards,
Souvik.

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5 replies

Souvik Sadhu
Souvik Sadhu
Legend
Jun 18, 2025 4:41 PM UTC

Hi @jorge_2504,

 

Sorry for the experience with Acrobat Reader Mobile app crashing.

 

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

 

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

 

We request your kind understanding and patience while the team gets the fix live.


Regards,
Souvik.

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jorge_2504Author
Participant
Jun 18, 2025 5:40 PM UTC

Hi Souvik,

 

okay thanks a lot for the update! I was so worried and so angry because it's very important for me that it work, but now when I know it's easier to take. 
I hope you will fix it soon 🙏

 

thanks a lot. 
Beat regards 

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jun 18, 2025 6:28 PM UTC

Hi @jorge_2504,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.

 

Regards,
Souvik.

Translate
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