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J
Jacek ssskd
Participant
May 3, 2022
Answered

Problem z wersją premium

  • May 3, 2022
  • 1 reply
  • 1202 views

Dzień dobry. Wczoraj wykupiłem wersje premiom importerzy jakimś czasie wskoczyła mi podstawowa premiom się wyłączyła a dlaczego?

This topic has been closed for replies.
Correct answer S_S

niestety już wiele sposobów prubowałem i nic innego sie nie da.  Aplikacja opłacona a nie działa w pełnej wersji. Pierwszy raz sie mi to zdarzyło 


Could you please open App Store-> Click on your profile icon-> and then check for any active subscriptions?

 

If it does show up and if the e-mail address is same on the Acrobat Reader Mobile application, then you migh want to restore the purchase from within the application.

[ To check for the e-mail address, click on the profile icon ]

 

To know how to restore the subscription, please click the link: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 3, 2022

Hello Jacek,

 

Hope you are doing well. I am sorry to hear that you are experiencing issues with the application.

 

Just so that we can get a better understanding of the workflow you are referring to, would you mind sharing a screen recording of the same so that we can check on our end?

 

Thanks,

Souvik.

J
Jacek ssskdAuthor
Participant
May 10, 2022

[ Image removed by Moderator]

  Proszę poatrzeć do kiedy mam program wykupiony, a mam wersję próbną. I co teraz?

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 11, 2022

I was unable to locate any active subscription on the e-mail address that you have on the screenshot. Could you please go to App Store and click on you profile icon to check for active subscriptions. 

 

If it does show up there, kindly check the e-mail address and then try to log in with the same e-mail address on the application and let us know if it works.

 

Thanks,

Souvik.

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