Problema com Assinatura Premium

13 replies
2252 views
Translate

Efetuei o pagamento da assinatura Premium no valor de R$299 e até agora não renovaram minha assinatura. Por favor, verifiquem isso o mais rápido possível.

Atenciosamente:

Miguel Ribeiro

T

Tariq Dar

Legend

Hi,

Our team internally found that since the cancellation occurred during the trial period, no charges were charged for this subscription.

Let us know if you have any further questions.

~Tariq

Translate

T

Tariq Dar

Legend

Hi @miguel,

Thanks for reaching out. I checked your account and see a new active Acrobat Premium subscription purchased today.

The older one seems to be inactive.

Let us know if you have further questions.

~Tariq

Translate

M

Miguel RibeirodrumsAuthor

Participating Frequently

Ok, está inativa. Contudo, paguei R$299,00 por essa assinatura. Desta
forma, fui obrigado a efetuar um novo pagamento, ou seja, R$22,99. Do
contrário, ficaria sem acesso as principais ferramentas do Adobe Acrobat,
bem como impossibilitado de editar os PDFs.

Por gentileza, exijo meu reembolso integral.

Translate

Amal.

Legend

Hi there

We are sorry to hear that.

Could you share the screenshot of the payment receipt with all the necessary details so we can get this checked further and assist you better?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.