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2 replies

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
May 8, 2025

Hi, 

Our team internally found that since the cancellation occurred during the trial period, no charges were charged for this subscription. 

Let us know if you have any further questions. 

 


~Tariq

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
May 8, 2025

Hi @miguel, 

 

Thanks for reaching out. I checked your account and see a new active Acrobat Premium subscription purchased today. 

The older one seems to be inactive. 


Let us know if you have further questions.

 


~Tariq

M
Miguel RibeirodrumsAuthor
Participating Frequently
May 8, 2025
Ok, está inativa. Contudo, paguei R$299,00 por essa assinatura. Desta
forma, fui obrigado a efetuar um novo pagamento, ou seja, R$22,99. Do
contrário, ficaria sem acesso as principais ferramentas do Adobe Acrobat,
bem como impossibilitado de editar os PDFs.

Por gentileza, exijo meu reembolso integral.
Amal.
Community Manager
Amal.Community Manager
Community Manager
May 12, 2025

Hi there

 

We are sorry to hear that.

 

Could you share the screenshot of the payment receipt with all the necessary details so we can get this checked further and assist you better?

 

 

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