Problema en el pago

Question

Hace unos días se realizo el pago con tarjeta para el plan pro, hoy en día de esta publicación no puedo acceder a las funciones de pago por que no aparece activo mi plan. Ya se realizo el pago pero no esta activado el plan no se que habrá pasado, en cualquier mal caso puedo pedir reembolso en mi banco pero se me es muy útil Adobe. Espero puedan ayudarme gracias.

Amal. · Answer

Hi @ismael_alejo_adolfo_1655

I hope you're doing well, and thank you for reaching out to us.

Upon reviewing the Adobe account associated with the Adobe ID you're using in this community, I wasn't able to find an active paid subscription linked to it.

If you have used a different email address to purchase the subscription, kindly share that with us via a private message so we can investigate further.

Additionally, if you received a confirmation email after making the purchase, it would be helpful if you could forward that to us as well for investigation purposes.

Thank you for your cooperation, and we look forward to assisting you further.

~Amal

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