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Natalía5EE7
Participant
May 5, 2021
Question

Problema suscripcion

  • May 5, 2021
  • 1 reply
  • 418 views

Llevo meses con adobe pdf con suscripción pagada, y todo bien, pero ahora no me deja ni editar, me pide que me suscriba y cuando le doy, me dice que ya lo estoy, pero no me funciona. Igual le doy a actualizar suscripciones y tampoco me permite, me da error! Porfavor necesito que me lo arreglen !

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 6, 2021

Hi Natalía

 

Hope you are doing well and sorry for the trouble. As described, you are unable to edit the PDF and it asks you to subscribe even if you are.

 

What is the workflow/steps yo uare doing to edit the PDF?

 

What happens when you try to edit the PDF, Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

 

Please try to logout of the application and reboot the device once and login back and see if that helps.

 

Also please try to update the application from the App store (iOS) or Play Store (Android) and see if that makes any difference.

 

Regards

Amal

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