Problemas con cobro y suscripción

Question

Hola, me cobraron la suscripción anual "adobe premium" en teoría es hasta noviembre 2026. Intento usar el servicio y me envía a resus ribirme, incluso quiere volver a cobrarme.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account linked with the Adobe ID you ar using on this community and unable to track any active/paid plan. If you have used a different email to purchase the subscription, please logout of the application and re-login with the email that was used to purchase the Acrobat Premium subscription and see if that helps.

~Amal

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