Hola pagué la suscripcion anual hasta marzo 2023 pero hace una semana la anule sin querer. Ahora tengo la versión gratuita y si quiero activar el premiun otra vez me pide que vuelva a pagar cuando no me han devuelto el dinero.
como puedo activar el premiun otra vez o recuperar mi dinero?
Hello Luis,
Hope you are doing well. I am sorry for the experience you had with the subscription.
Can you please log in to the document cloud online portal with the same e-mail address that you have the subscription with and check if the tools work for you online: https://www.adobe.com/documentcloud
If it works there, try these steps:
1. Log out of the Acrobat Reader Mobile application;
2. Restart your device;
3. Log in with the same e-mail address you did on the portal.
Let us know if this helps.
Regards,
Souvik.
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