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will_5879
Participant
August 21, 2024
Question

Problemas en el sistema

  • August 21, 2024
  • 2 replies
  • 484 views

 

 

Desde hace ya 4 meses que hice mi pago de la versión pro , no me deja usarlo me aparece como si no lo hubiera comprado y es molesto ya que ya no se puede usar , funcionaba bien cuando se pagaba mensualmente 

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2 replies

W
will_5879Author
Participant
August 31, 2024

Se me hace increíble que me digas eso cuando estoy mandando capturas de pantalla espero que esto sea suficiente

evidencio pago de subscripcion espero que por esto me regalen unos meses ya que lleva 4 meses este problema ... apenas ahorita contestan 

 

W
will_5879Author
Participant
September 8, 2024

cuando pretendes atender mi caso ...

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 11, 2024

Hi there

 

We are sorry to keep you waiting.

 

Please try to log-out and re-login with the same Adobe ID and try to restore purchase. Open the Acrobat Reader mobile app > Tap on the profile icon > Subscriptions > Restore Purchase and see if that works.

 

Let us know how it goes.

 

~Amal

S
sprinklr-integration-user
Inspiring
August 21, 2024

Hi @will_5879

 

I hope you’re doing well, and thank you for getting in touch.

 

I’ve reviewed the Adobe account associated with the Adobe ID you’re using in this community, but I couldn’t find any record of a paid subscription for the Pro Version. If you used a different email address for your subscription, please let us know so we can help track it down.

 

If you have received a purchase confirmation email, sharing it via private message would be very helpful for further investigation.

 

~Amal

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