Problème AI assistant dans l’App

Hi @cardethom

I hope this message finds you well. Thank you for reaching out to us regarding your Adobe subscription.

I have reviewed the Adobe account associated with the Adobe ID you are using in this community, but unfortunately, I could not locate any active paid subscriptions linked to it.

To assist you better, could you please provide the following information?

1. Purchase Source: From which platform did you purchase your subscription? Was it the App Store, Play Store, or Samsung Store?

2. Email Confirmation: If possible, please share the email confirmation you received after your purchase via private message. This will help us verify the transaction.

3. Alternative Email Addresses: If you have any other email addresses that might have been used for this subscription, kindly share those with me in a private message.
   
   This will allow us to conduct a more thorough investigation into your account details.

~Amal