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catherine26595841iu3s
Participant
October 14, 2022
Answered

Problème avec l’abonnement

  • October 14, 2022
  • 1 reply
  • 737 views

Mon abonnement prenium est bien activé, mais il m'est impossible d'utiliser les fonctionnalités, ça me demande de m'abonner...je me suis déconnectée et reconnecté, mais ça ne change rien. 

This topic has been closed for replies.
Correct answer Souvik Sadhu

Hi @catherine26595841iu3s,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Just to check, can you try logging in to the Cloud Portal and check if the subscription works for you there?

 

If not, you might want to check the email address through which you are logging in to the account as Apple has two different login methods, the first being your own email address while the second is the masked email address that Apple creates for you.

 

This could be the primary reason for the issue.

 

You may check by trying to restore the subscription. To learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Hope this helps.

 

-Souvik.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
October 14, 2022

Hi @catherine26595841iu3s,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Just to check, can you try logging in to the Cloud Portal and check if the subscription works for you there?

 

If not, you might want to check the email address through which you are logging in to the account as Apple has two different login methods, the first being your own email address while the second is the masked email address that Apple creates for you.

 

This could be the primary reason for the issue.

 

You may check by trying to restore the subscription. To learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Hope this helps.

 

-Souvik.

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