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Birgit5CA0
Participant
May 10, 2021
Question

Probleme mit dem Account

  • May 10, 2021
  • 2 replies
  • 1141 views

Ich habe ein Jahresabo im. Handy über iTunes aktiviert und leider wir es meinen Konto nicht gutgeschrieben 

auch die monatliche Verlängerung auf ab 25.04.22 brachte nichts, außer das wieder 10,99 € weg waren

die Einkäufe lassen sich nicht wiederherstellen, es kommt die Fehlermeldung 8

Ich bitte um Hilfe

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2 replies

A
Ann-Kathrin21901330yov2
Participant
November 23, 2021

Hallo hast du den Fehler beheben können? 
ich habe das selbe Problem und werde wahnsinnig weil ich es nicht weg bekomme 🙊

lg 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
December 6, 2021

Hi @Ann-Kathrin21901330yov2

 

Hope you are doing well. 

We have checked your account there is no active subscription on this, do you have some other email?

you need to sign in using your premium account since your subscription is tied with the active logged-in account. The account having a premium subscription active is only used to make a purchase transaction and any further transactions with that account don’t grant premium features to additional accounts.

To check your active plans please refer:  https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

Also, please share email with us on a private message, so we can check the subscription status.

 

Let us know if this helps resolve your problem.

 

Thanks,

Harsh

    Ria Tagra
    Ria Tagra
    Inspiring
    May 17, 2021

    Hi @Birgit5CA0 

     

    Hope you are doing well.

    Thank you for posting your query here. Please help me with few details to understand your issue better.

    1. Make and model your device?
    2. Ping me your Adobe ID in a private message to check your subscription details.

     

    Try to sign out and sign in back to your account. Do the following to restore your subscription:

    1. Tap the profile icon.
    2. Tap Subscriptions or Manage subscriptions
    3. Tap Restore Purchases.

    For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

     

    Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.


    Regards

    Ria

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