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Tamara26153095wy0w
Participant
September 16, 2022
Answered

Prueba gratuita

  • September 16, 2022
  • 2 replies
  • 637 views

Que estafadores, quise probar la versión gratuita y me terminaron cobrando el plan anual!!!! Necesito que me devuelvan mi plata, yo no acepte ese plan, era solo la versión gratuita 

Correct answer Krutikka D

Hello @Tamara26153095wy0w 

 

I hope you're doing great, and sorry for the issue you've experienced.

 

This could be because you might have purchased monthly and not yearly, as a free trial is only applicable with yearly purchases.

For cancellation and refund, you need to connect with the particular store you purchased the application from; as Adobe does not issue refunds for purchases made directly through app stores.

For cancellation, please refer to:

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

 

I hope it helps.

 

Regards,

Krutikka

2 replies

C
carlos_0565
Participant
January 5, 2025

te resolvieron el problema?, quiero activar la prueba pero me da miedo q me lo cobren

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 7, 2025

Hi @carlos_0565,

 

Hope you are doing well. Thanks for writing in!

 

You can avail the trial without any issues or fear of getting charged.

Please ensure that you select the annual package instead of the monthly plan.

 

The 7-day free trial is available only for the annual plan, which is where most of the users get charged, as they opt in for the monthly plan.

 

Hope this helps.


-Souvik

M
Melodic_Bee9040
Participant
May 29, 2025

Hola, el dia de hoy quise active la prueba gratuita de 7 dias, sin embargo no la use y cancele la suscripció, acabo de revisar mi cuneta y me cobraron el mes de suscripción, se supone que era gratuita y nisiquiera la use un dia, necesito ayuda

Krutikka D
Community Manager
Krutikka DCommunity ManagerCorrect answer
Community Manager
September 19, 2022

Hello @Tamara26153095wy0w 

 

I hope you're doing great, and sorry for the issue you've experienced.

 

This could be because you might have purchased monthly and not yearly, as a free trial is only applicable with yearly purchases.

For cancellation and refund, you need to connect with the particular store you purchased the application from; as Adobe does not issue refunds for purchases made directly through app stores.

For cancellation, please refer to:

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

 

I hope it helps.

 

Regards,

Krutikka

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