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Nhat27091844mcxs
Participant
Nov 12, 2022 4:15 AM UTC
Question

Purchase

I want to start 7 days trial but when i purchase my money still lost.

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2 replies

Roni27135829bxdc
Participant
Nov 15, 2022 6:03 AM UTC

Same happened to me

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Souvik Sadhu
Souvik Sadhu
Legend
Nov 25, 2022 12:03 AM UTC

Hi @Nhat27091844mcxs @Roni27135829bxdc,

 

Hope you are doing well. Sorry for your trouble with Acrobat Reader Mobile.

 

The 7-day free trial is available only when you opt-in for the annual subscription and not monthly. 

 

Also, the other reason you were charged could be because of the prior utilization of your trial. 

 

If either of the above is not the case, please share the purchase details and the screenshot of the charge so we can dive deep into the issue and assist you better.

 

Look forward to hearing from you.

 

Regards,

Souvik. 

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