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Kristin5E29
Participant
May 7, 2021
Question

Purchase Complete. Waiting for feature activation.

  • May 7, 2021
  • 2 replies
  • 2383 views

I have the $9.99 monthly subscription for Acrobat.  I need to edit documents frequently. EVERY TIME I have to unsubscribe and resubscribe in order to edit a document, because when I go to edit, I get the message "Purchase complete. Waiting for feature activation" on my screen for hours.   When I subscribe again, I can edit the document.  Please help as this is super frustrating and time consuming.  I am on an IPad, but happens on my Iphone as well. I have already tried deleting, and downloading app again.   

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    2 replies

    Ria Tagra
    Ria Tagra
    Inspiring
    May 9, 2021

    Hi Kristin5E29,


    Hope you are doing well.

    Thank you for posting your query here. Please help me with few details to understand your issue better.

    1. OS version?
    2. Make and model of your device?

     

    Try to sign out and sign in back to your account. Do the following to restore your subscription:

    1. Tap the profile icon.
    2. Tap Subscriptions or Manage subscriptions
    3. Tap Restore Purchases.

    For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

     

    Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.


    Regards

    Ria

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      May 8, 2021

      Which subscription are you using with Adobe Acrobat Reader (which is free)? When you unsubscribe followed by re-subscribed, are you being charged each time you subscribe?

       

      ~ Jane

       

       

      K
      Kristin5E29Author
      Participant
      May 8, 2021

      Acrobat Converter and Editor is the subscription I have.  It's a monthly fee of $9.99.  It doesn't charge me every time.  When I unsubscribe it says I can use the editor until, for example May 20th, when my subscription will end.  But I can't use the editor unless I have just hit the subscribe button. If I close out the window at all, I lose my editing capabilities and have to start the subscribing process over again. 

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