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Pavani24265990461z
Participant
April 30, 2022
Answered

Purchase not reflected

  • April 30, 2022
  • 1 reply
  • 314 views

Hi,

I have subscribed to one month subscription, but it is not reflected on my account

Money also debited from my account , please look into this asap

    This topic has been closed for replies.
    Correct answer S_S

    Hello Pavani,

     

    Hope you are doing good. I am sorry to hear about your experience with the subscription.

     

    Since you have subscribed using Google Play Store, could you kindly check and let us know if the e-mail address through which you have purchased the subscription is the same that is logged in on Acorbat Mobile Reader.

     

    You can also refer to the given link to get a detailed explaination as to how you can check for the subscription on your Google Play Store: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Regards,

    Souvik. 

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    May 2, 2022

    Hello Pavani,

     

    Hope you are doing good. I am sorry to hear about your experience with the subscription.

     

    Since you have subscribed using Google Play Store, could you kindly check and let us know if the e-mail address through which you have purchased the subscription is the same that is logged in on Acorbat Mobile Reader.

     

    You can also refer to the given link to get a detailed explaination as to how you can check for the subscription on your Google Play Store: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Regards,

    Souvik. 

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