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Larryf954
Larryf954
Participant
May 20, 2026
Question

Purchased premium but can only access reader

  • May 20, 2026
  • 1 reply
  • 11 views

On May 2nd I purchased the annual premium plan but I can only access the reader. When I go to the iOS App Store it wants me to buy the premium plan again 

 

how do I access the premium or alternatively please retroactively cancel the 69.99 charge 

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    May 21, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account with the Adobe ID you are using on this community and unable to track any active/paid plan. Please logout of the application and re-login with the same email that you have used to purchase the premium plan and see if that works. 

     

    ~Amal

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