Queria fazer um cancelamento e não consigo

Hi @kaylan_0471

I hope you're doing well, and thank you for reaching out to us!

Regarding your refund inquiry, whether you're eligible for a refund will depend on two key factors:

1. When the cancellation request is made: The timing of your cancellation plays a significant role in determining eligibility.
2. The type of subscription: Refund policies may vary depending on the specific subscription plan you purchased (monthly, annual, etc.).

To ensure you have all the details, we recommend reviewing our comprehensive help article, which outlines the process and criteria for subscription cancellations and potential refunds. You can access the article here: Check your eligibility for a refund.

~Amal