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Participant
December 4, 2024
Question

Quiero mi rembolso

  • December 4, 2024
  • 1 reply
  • 199 views

Esto está mal me está cobrando por una versión de prueba de 7 días cuando yo no quiero un plan no uso este programa. 

Quiero mi rembolso 

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1 reply

S_S
Community Manager
Community Manager
December 6, 2024

Hello @jessy_0997,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4ipjgUc)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4ipjgUc)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.