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yaohuaz58367434
yaohuaz58367434
Participant
Oct 10, 2018 11:58 PM UTC
Answered

Re: Access Denied while logging in

Bumping this to the top as I also am now getting this issue when trying to use Adobe Acrobat Reader on my Android phone.  Suddenly I can no longer use it to view PDFs.  Anybody figure out a solution to this? Thanks.

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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
Nov 16, 2018 2:32 AM UTC

Hi Yaohuaz,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Regards,

Meenakshi

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3 replies

Tena5CB6
Participant
Nov 11, 2021 2:14 AM UTC

I can't log in to my account 

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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
Nov 16, 2018 2:32 AM UTC

Hi Yaohuaz,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Regards,

Meenakshi

Translate
Tena5CB6
Participant
Nov 11, 2021 2:16 AM UTC

So what can I do to get loged in

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