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yaohuaz58367434
Participant
October 10, 2018
Answered

Re: Access Denied while logging in

  • October 10, 2018
  • 2 replies
  • 645 views

Bumping this to the top as I also am now getting this issue when trying to use Adobe Acrobat Reader on my Android phone.  Suddenly I can no longer use it to view PDFs.  Anybody figure out a solution to this? Thanks.

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Yaohuaz,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Regards,

Meenakshi

2 replies

Participant
November 11, 2021

I can't log in to my account 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
November 16, 2018

Hi Yaohuaz,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Regards,

Meenakshi

Participant
November 11, 2021

So what can I do to get loged in