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GPellizzon
GPellizzon
Participant
May 17, 2019
Question

Re: Highlights are not syncing to Document Cloud

  • May 17, 2019
  • 1 reply
  • 503 views

I'm also experiencing this issue, and it's affecting me very badly since I need the highlights in my PC for school work... none of the solutions above worked

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
May 27, 2019

Hi GPellizzon,

As per your description, when you add highlights and save PDF that changes do not sync to Document Cloud.

Please make sure that the PDF on which you make the changes is saved in Document Cloud, not on Local.

Once you highlight the text in the PDF, please make sure that you save the changes. Do not close the application directly.

Did you check if you experience this issue with multiple  PDFs or with a particular file?

Please share the current version of the application and OS on the device.

Let us know if you need any help.

Regards,

Meenakshi

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