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Michael33217504rxt7
Participant
July 17, 2023
Answered

Re: Purchased Acrobat Pro but Acrobat Reader Keeps Coming Up

  • July 17, 2023
  • 2 replies
  • 14643 views

At least for me, it wasn't too complicated. I was able to connect remotely with an IT agent and the problem was that the full-fledged Acrobat didn't automatically install when he installed the Creative Cloud and individual apps, even though it appears on my Cloud "dashboard" as if I have the full Acrobat app. If your machine had the "freebie" Reader to start with, however, apparently it doesn't get replaced or upgraded.

 

He had to hunt around within the Acrobat app itself and found there was a place to "upgrade to Premium features." A long download/progress bar/installer ran and then, bingo! I had full-fledged abilities that included editing a PDF. If you can find that, you may be able to do it yourself -- don't think he did any sort of Admin login/priveleges, just activated the upgrade as if it were me "driving" the keyboard and mouse.

      This topic has been closed for replies.
      Correct answer jill_9819

      THIS! Thank you. This resolved my issue without having to uninstall and reinstall everything. Wish there was a way to bump this answer higher up in the thread. 

      2 replies

      mariahweyne
      mariahweyne
      Inspiring
      October 30, 2023

      Make sure the user is logged into their Adobe account and then Go to 'Help' tab in your Acrobat Reader and choose 'Install premium features' from the drop-down menu.

        A
        Alexander33636637agf5
        Participant
        November 15, 2023

        This solved the issue of being stuck in Reader for me, no Admin needed.

          K
          Khannah30771264sfpt
          Participant
          July 17, 2023

          Is there an answer to this?! Adobe needs to monitor these things better if you paying for something you expect it to work or at least a work around until resolved

            A
            Alesha30512183endx
            Participant
            July 17, 2023

            I'm also having this issue! This is ridiculous it used to be available to download from creative cloud app. Now no matter what I do it downloads reader instead!

              mariahweyne
              mariahweyne
              Inspiring
              July 18, 2023

              It will download the reader, sign in with your credentials and activate premiium features.  Try this link.

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