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A
Anonymous
September 12, 2022
Question

Re: SUBSCRIBED TO PREMIUM BUT WON’T GIVE ME ACCESS TO FEATURES

  • September 12, 2022
  • 4 replies
  • 988 views

I have this same issue. Can you please help me resolve it. Justin Bellanger

    This topic has been closed for replies.

    4 replies

    E
    Edeohworu26167718a98a
    Participant
    September 18, 2022

    I think payment to subscribe to adobe pdf is difficult and but why? 

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    September 19, 2022

    Hello @Edeohworu26167718a98a 

     

    I hope you're doing great.

     

    Could you please explain your issue more so we can help you with a resolution?

     

    Hoping to hear from you soon.

     

    Regards,

    Krutikka

     

    E
    Edeohworu26167718a98a
    Participant
    September 18, 2022

    I tried pay for the one month sibscription but it is difficult to accept payment but why? 

    M
    Md256347559zlk
    Participant
    September 14, 2022

    Hi good morning 

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    September 14, 2022

    Hello @26068725 

     

    I hope you're doing great.

     

    As checked, I cannot see any active subscription linked with this email. If you've purchased the subscription through any other email address, kindly share it with me via private message.

     

    I am hoping to hear from you soon.

     

    Regards,

    Krutikka

    A
    Anonymous
    September 15, 2022
    Hi

    I have an active account linked to the email address above. Can you please review this and advise?

    Thanks
    Justin Bellanger

    Sent from Mail<> for Windows
    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    September 19, 2022

    Hello @26068725 

     

    I hope you're doing good, and Sorry for the delay in response.

     

    As I checked, I still couldn't see any active subscription linked to this email address.

    Could you please help us with your email address via private message?

    To send a private message - Click on my name > click on send message on the right of the screen.

     

    Hoping to hear from you soon.

     

    Regards,

    Krutikka

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