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RolandoGalman
Participant
Jul 23, 2018 2:55 AM UTC
Answered

Re: The document cannot be opened because it is corrupted or damaged

I have the the Adobe Acrobat version 18.03.31 installed on my iPad Pro with 11.4.1 iOS version and I get the same error message.

RGalman

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    Oct 31, 2018 10:33 AM UTC

    Did you manage to resolve this? I have the same issue. Every PDF opens fine in Microsoft Teams for iPad or Outlook for iPad but when I share to acrobat I get this same error.

    i have the latest releas, I have uninstalle, reinstalled restarted my iPad Pro but still the same results.


    Hi Edl,

    Sorry for the delay in response.

    As you are not able to open the PDFs in Adobe Acrobat Reader on iPad, please make sure that the application is updated to the recent version available on App Store i.e. 18.10.02.

    If you have not already updated the application, update the application.

    Then check if you still experiencing the issue when opening the PDFs.

    If the issue resolved after the update, please let us know.

    Also, inform us if the issue persists with the latest version.

    We will be waiting for your response.

    Regards,

    Meenakshi

    View reply

    23 replies

    defaultx4ppsxf9vxmq
    Participant
    Apr 18, 2023 5:47 PM UTC

    I have this problem too and it is costing me time (and money) trying to sort it.

    The file works fine on Acrobat on my laptop. It transfers up to Adobe Cloud without issue. When I then try to open it on the iPad I get the same error message as everyone else. It can't be the file, or it wouldn't open on my laptop Acrobat. It must be an iPad thing.

    Can you sort please. It is very, very annoying.

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Apr 18, 2023 10:29 PM UTC

    Hi @defaultx4ppsxf9vxmq,

     

    We are already aware of the issue, and the fix will be released in the next update.

     

    I request your kind understanding and patience while we get the fix implemented.

     

    -Souvik

    Translate
    MalcolmAnExpert
    Participant
    Apr 4, 2023 10:42 AM UTC

    Why does this discussion say it is "solved" when it clearly isn't?  And I am now getting exactly the same problem - and it is not actually a corrupted file.  It is doing the same thing to different versions of same underlying document, including from different sources where the file was copied long ago and has opened just fine since.  And it is doing it to a whole bunch of documents.  And it is doing it on two different iPads.

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    uapilot
    Participating Frequently
    Apr 7, 2023 10:39 PM UTC

    It started with the update of 4/2/2023. My pdfs won't open in iPhone or iPad but DO OPEN ON MY DESKTOP! It's a horrible update I think.

    Adobe needs to FIX THIS ASAP!!!! Or I'm cancelling my Adobe subscription!

    Translate
    Souvik Sadhu
    Souvik Sadhu
    Legend
    Apr 8, 2023 4:30 AM UTC

    Hi @MalcolmAnExpert @uapilot,

     

    Sorry for your experience 😞

     

    As you mentioned that the issue appeared to post the update on the 02nd of April, would you mind sharing a sample file with us to reproduce the issue and get it investigated further?

     

    This would help us understand and get to a fix quickly.

     

    Also, a screenshot of the error you see would be great.

     

    Look forward to hearing from you.

     

    -Souvik

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    Steve22577933z663
    Participant
    Jan 10, 2022 5:41 AM UTC

    I have just had this problem occur, opening a file for a second time on Google Drive using Adobe Reader on a Samsung phone. The first time worked fine. After the second time, I could not open it with Adobe, nor afterwards with any other pdf reader. 

     

    When I checked the file details, it said the file had been modified at the exact time when I opened it with Adobe Reader the first time. 

     

    This seems to be a bug, therefore, because Adobe Reader should not be modifying the file. I use liquid mode, which didn't work on this file, but that should create a copy not modify the original file. 

     

    For the time being, I've uninstalled Adobe Reader because I don't want any other files to be corrupted. I shall have to find a backup of this file that has been corrupted.

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    Jacobus5E8A
    Participant
    Jul 26, 2021 1:45 PM UTC

    I get the same message on my Samsung A52 with the latest download of Adobe reader. Please advise

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    Bhavin5FCB
    Participant
    Mar 25, 2021 10:03 PM UTC

    Hi,

     

    I am constantly been getting an error message when I am trying to open documents on Adobe Reader.

     

    My App is updated with the latest version.  The error is:

     

    The document can not be opened because it is corrupted or damaged.

     

    The files I am downloading are off buyagift.  It works on my partners phone by not mines.

     

    Can I please have se assistance to get this resolved. 

     

    Many thanks

     

     

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    Akin5C68
    Participant
    Apr 23, 2021 9:20 AM UTC

    I had the same problem on my android phone when i tried to download and open pdf files. What I did was to go to the desktop version of the website i downloaded the pdf and tried to download it in the desktop version. When trying open the pdf file it asked me which pdf reader i want to use to open the file I clicked adobe, it worked..

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    Jeremy5fca
    Participant
    Aug 16, 2020 4:01 PM UTC

    I am trying to use version 20.07.00 and having this same issue. 

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    bilko4350
    Participant
    Jul 27, 2018 6:09 AM UTC

    I have the same issue, I com open it on my laptop and open it on my phone from a Yahoo email but if I save it to the Adobe reader file it will not open, comes up with the same error message, I have sent it twice to email and saved to file but still no luck.

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    RolandoGalmanAuthor
    Participant
    Jul 23, 2018 11:33 PM UTC

    I don't think it's the file. The file can be opened in my computer and also can be opened by any other PDF viewers.

    Translate
    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    Jul 31, 2018 8:59 AM UTC

    Hi there,

    Could you please share the PDF with us? We would like to check it once on our end.

    You can share the file either here in the forum reply or in a private message. Use the steps mentioned here How to share a file using Adobe Document Cloud to share the file.

    To initiate the private message, take hep of the steps mentioned here How Do I Send Private Message.

    What is the current version of the application?

    We will be waiting for your response.

    Regards,

    Meenakshi

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    edl10092997
    edl10092997
    Participant
    Oct 17, 2018 7:50 PM UTC

    Did you manage to resolve this? I have the same issue. Every PDF opens fine in Microsoft Teams for iPad or Outlook for iPad but when I share to acrobat I get this same error.

    i have the latest releas, I have uninstalle, reinstalled restarted my iPad Pro but still the same results.

    Translate
    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    Jul 23, 2018 7:52 AM UTC

    Hi RGalman,

    As you received the error message when you try to open the PDF, is it an issue with a particular PDF?

    If yes, then it seems that the file got corrupted due to some reasons. In that case, there is nothing much that can be done from our end.

    Could you please let us know where the file was saved on your device?

    Did you receive this file as an attachment to an email?

    Did you try to open that PDF on your desktop?

    If not, please try and check if you receive the same error message.

    Let us know how it goes.

    We will be waiting for your response.

    Regards,

    Meenakshi

    Translate
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