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Song SoS
Song SoS
Participant
March 8, 2018
Answered

Re: Unable to login on mobile application

  • March 8, 2018
  • 2 replies
  • 4683 views

My ID also can't login, help

[Remove private mail address by Mod]

    Correct answer Amal.

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and am unable to track any paid subscriptions.


    Would you mind sharing the screenshot or a small video recording of the issue as it occurs? Also, share the make and model and the OS of the device and the Acrobat app you are using?

     

    Have you also tried to Sign In on Adobe's official website to see whether that works for you? Adobe: Creative, marketing and document management solutions

     

    If it's a password issue, try resetting it from the Adobe website, as suggested earlier in this discussion.

     

    Let us know how it goes.

     

     

     

    2 replies

    G
    ggguo
    Participant
    October 4, 2018

    I also have the same problem.I confirm my account and password is correct because I can log in to the page but I can't log in above app.

    So how can i do？

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    November 16, 2018

    Hi all,

    Sorry for the delay in response.

    I have checked your account with the email address that you used to sign-in into the Forums.

    The Adobe ID that you are using is registered from China.

    The Acrobat.com services are not available in your Geolocation i.e. China.

    This is why you are getting the access denied message/error.

    Regards,

    Meenakshi

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    March 19, 2018

    Hi,

    What is the message that you get when you try to login in the mobile application?

    Have you also tried to Sign In on the Adobe's official website to see whether that works for you? Adobe: Creative, marketing and document management solutions

    If its a password issue then try to reset it from Adobe website. Adobe ID account and sign-in troubleshooting

    Regards,

    Akanchha

    L
    LocusSolus160
    Participant
    July 12, 2018

    I also have the same problem.I confirm my account and password is correct because I can log in to the page but I can't log in above app.

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