marco3047800397m2

Participant

Question

Re: Unauthorised charges

Forum|Forum|2 years ago
June 13, 2023
1 reply
251 views

Hi, I was charged on 10th June an Adobe Pro plan for 24,39 euro, however I do not remember having subscribed to Adobe Pro and in any case I have never used the pro plan. I checked into my account and it says that if I cancel now I will be charged 121,94 euro for cancelling. Can you please look at the issue and solve it internally as I have never used the program and I do not intend to use it. I did not receive any reminder at the end of the free trial. Thanks

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Community Manager

Community Manager

Hello @marco3047800397m2,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.