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Amiable_Wildflowere584
Participant
Oct 12, 2026 3:59 PM UTC
Answered

Read aloud not working/app crashes

Hi, can someone help me on how my read-aloud is working again? Whenever I’m using the app on my phone, it crashes whenever I try to use the read-aloud option, and I’ve tried everything. Please advise. Thanks.

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Oct 20, 2026 10:54 AM UTC

    Hi ​@Amiable_Wildflowere584 

    Hope you are doing well and thanks for your patience. 

    This issue has bben addressed in our new version 26.9.50 available on App Store. Please update the application to the new version available on App Store and reboot the device once and check. 

    Let us know how it goes. 

    Regards

    Amal

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    7 replies

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Oct 20, 2026 10:54 AM UTC

    Hi ​@Amiable_Wildflowere584 

    Hope you are doing well and thanks for your patience. 

    This issue has bben addressed in our new version 26.9.50 available on App Store. Please update the application to the new version available on App Store and reboot the device once and check. 

    Let us know how it goes. 

    Regards

    Amal

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    Amiable_Wildflowere584Author
    Participant
    Oct 22, 2026 3:56 AM UTC

    Thank you so much amal. 

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    Amiable_Wildflowere584Author
    Participant
    Oct 13, 2026 6:47 PM UTC

    Thank you so much please keep me posted. 

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    Amiable_Wildflowere584Author
    Participant
    Oct 13, 2026 2:52 PM UTC

    Hi Amal,

    Thank you for your response.

    1. I am using an iPhone 17 Pro Max running iOS 27.2. The Adobe Acrobat app version installed is 26.09.00 (20261001.161901).
    2. I have already tried the following troubleshooting steps:
    • Restarting my iPhone
    • Updating Adobe Acrobat to the latest version
    • Signing out and back into my Adobe account
    • Deleting and reinstalling the app
    • Testing with different PDF files
    1. The app crashes every time I use the Read Aloud feature. It happens with all PDFs I have tested, not just one specific file. The app closes immediately when I start Read Aloud.

    This is the first time Read Aloud has not worked for me. It was working previously, and I only started experiencing this issue recently. I have an Acrobat Pro subscription.

    1. I have also attached a screen recording showing the steps I take and the crash when it occurs.

    Please let me know if you need any additional information that may help identify the cause of this issue.

    Regards,
    Amiable_Wildflowere584

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    Oct 13, 2026 1:20 PM UTC

    Hi @Amiable_Wildflowere584

    I hope you are doing well, and thanks for reaching out. I’m sorry for the trouble you are experiencing with Read Aloud.

    To help us look into this, could you please share:

    1. Which phone model and operating system version (Android or iOS) are you using, and which version of the app is installed?

    2. Which steps have you already tried to fix the issue?

    3. Does the app crash with every PDF when you use Read Aloud, or only with a particular file? Did it work for you before? If so, when did the issue begin?

    4. Also, a short screen recording showing the steps you are taking and the issue as it occurs would be very helpful.

    Once we have these details, we can look into it further and share more troubleshooting steps.

    Regards,
    Amal

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    Amiable_Wildflowere584Author
    Participant
    Oct 13, 2026 3:15 PM UTC

    Hi Amal,

    Thank you for your response.

    1. I am using an iPhone 17 Pro Max running iOS 27.2. The Adobe Acrobat app version installed is 26.09.00 (20261001.161901).
    2.  I have already tried so many times the following troubleshooting steps:
    • Restarting my iPhone
    • Updating Adobe Acrobat to the latest version
    • Signing out and back into my Adobe account
    • Deleting and reinstalling the app
    • Testing with different PDF files
    1. The app crashes every time I use the Read Aloud feature. It happens with all PDFs I have tested, not just one specific file. The app closes immediately when I start Read Aloud.

    This is the first time Read Aloud has not worked for me. It was working previously, and I only started experiencing this issue recently. I have an Acrobat Pro subscription.

    1. I have also attached a screen recording showing the steps I take and the crash when it occurs.

    Please let me know if you need any additional information that may help identify the cause of this issue.

    Regards,
    Amiable_Wildflowere584

    Translate
    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    Oct 13, 2026 4:41 PM UTC

    ​Hi @Amiable_Wildflowere584 

    Thanks for sharing the details. We have shared them with our development team for further review. We will keep you posted on the updates as soon as we hear anything. 

    Thanks for your understanding

    Regards

    Amal

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