Skip to main content
S
Sarah370717205o6w
Participant
April 29, 2024
Question

Read only error

  • April 29, 2024
  • 1 reply
  • 1175 views

I am using an iPad with the latest version of the adobe reader app. I am trying to fill a PDF file and I am getting a read only error message. I use this same form on my iMAC using adobe reader and it works fine. Why can I not use the adobe app on the iPad to complete the form?

 

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 30, 2024

    Hi @Sarah370717205o6w,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile..

     

    Do you see the issue with specific files or with all the files?

    Would you mind sharing a few pieces of information for further investigation:

    1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

    2. The iPadOS version of your device;

    3. A screen recording of the issue for better understanding;

    4. A sample file to test in-house.

     

    Look forward to hearing from you.


    -Souvik

      S
      Sarah370717205o6wAuthor
      Participant
      May 1, 2024
      Thank you for getting back to me.
       
      All the fillable pdf files on the ICBC business partners website are saying read only error; I need to fill these in for work, save them and upload them in pdf format to a web based portal. 
      https://partners.icbc.com/health-services/providers/occupational-therapists
       
       
      Adobe version 24.04.01(20240417.145344) 
      iPad 10th generation running: iPadOS17.4.1
      Attached  is the error message in adobe:
       
       
       
       
       
       
      Thank you
      Sarah.

       

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      May 17, 2024

      @Sarah370717205o6w,

       

      There are certain differences in the behavior of Acrobat for Desktop and Mobile when handling editing protected files.

       

      Please find the screenshot below, which shows certain aspects of the PDF that are locked:

       

      As of now, such files are only supported on the desktop. The team is working to make them available soon.

       

      -Souvik

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices