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A
Anne23898349t5pi
Participant
July 23, 2022
Question

Reader app crashes

  • July 23, 2022
  • 1 reply
  • 515 views

App keeps crashing. Using it on android Samsung a20 phone all updates installed. 

 

Attempting to use the highlight feature seems to upset it, but also even reading the document causes it to Stop Working.  Sometimes it won't even finish loading before it crashes. 

 

It also fails to save highlights and there's no manual save feature. Just Save a Copy

 

 

 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 5, 2022

Hello Anne,

 

I hope you are doing well. Sorry for the delayed response and your experience with Acrobat Reader Mobile.

 

We have a new update released on the Play Store. Would you mind updating the application to the latest version and let me know if you still experience the same issues?

 

Thanks,

Souvik.

A
Anne23898349t5piAuthor
Participant
August 5, 2022

Well I already deleted the files and uninstalled the app. 

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 6, 2022

@Anne23898349t5pi Hi,

 

Sorry to hear that. Would you mind giving the latest version a try to work with your files?

 

Also, I would truly appreciate if you could share your feedback about the application with us to improve further.

Link: https://acrobat.uservoice.com/

 

Thanks,

Souvik.

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