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RandyFrommNM
Participant
September 11, 2017
Answered

Reader doesn't remember me between program restarts. Why?

  • September 11, 2017
  • 3 replies
  • 2310 views

The last iPad/iPhone update was 8/28/2017. WHY, since then, each time I start Reader after closing it, does it act as though I was opening it for the VERY first time?? Why does it not remember (a) that I am a subscriber and (b) that I have been through the WELCOME screens already? This is getting very tiresome. I have to scroll through the 'new' capabilities again, and I have to skipmover entering my name form comments, and I have to reset the color and opacity of the highlighting . . . again and again and again.

WHY?!?

This topic has been closed for replies.
Correct answer MobileDeveloperCK

Hi jrfromm88011, nlpat016​, Techie2278,

We just released Acrobat Reader 17.12.15 to the App Store.

The new version contains the fix for the problems that you have experienced.

Examples:

  • The "Welcome to Acrobat Reader" screens and other dialogs being presented more than once.
  • Involuntarily signed out from Adobe Document Cloud and Dropbox.
  • Comments properties (e.g. Author Name, Color, Opacity, Thickness) reset back to default values.

Please give it a try and let us know if it works for you.

We apologize for the inconvenience caused.

3 replies

M
MobileDeveloperCKCorrect answer
Legend
December 16, 2017

Hi jrfromm88011, nlpat016​, Techie2278,

We just released Acrobat Reader 17.12.15 to the App Store.

The new version contains the fix for the problems that you have experienced.

Examples:

  • The "Welcome to Acrobat Reader" screens and other dialogs being presented more than once.
  • Involuntarily signed out from Adobe Document Cloud and Dropbox.
  • Comments properties (e.g. Author Name, Color, Opacity, Thickness) reset back to default values.

Please give it a try and let us know if it works for you.

We apologize for the inconvenience caused.

N
nlpat016
Participating Frequently
December 17, 2017

A new bug, Adobe Reader doesn't remember the position of the book which I open and then go back, I open a book at Pg 77, go and read something at Pg 90, close the book and start it again, it's Pg 77. It's if I open and go to any page, over the book. This is not limited to any single book but any file in Adobe Reader. Yes, this is in an issue your latest update I'm facing. The issue you catered to I've not faced. Adobe reader remembers and doesn't always start with welcome screen now. But it doesn't remember positions in the book.

M
MobileDeveloperCK
Legend
December 17, 2017

Hi nlpat016​,

We believe that the new bug that you mentioned is fixed in Acrobat Reader 17.12.15 as well.

Would you please check the version number of Acrobat installed on your device?

Please go to iOS Settings > Adobe Acrobat > Version.  What is the version number?

Additionally, it would be great if you can try a different PDF document.

  1. Open a multi-page PDF document from "Local" in Acrobat.
  2. Go to a different page.
  3. Tap the < (Back) button to close the document.
  4. Open the same PDF document again.

Does Acrobat show the last page that you viewed?

Thank you for your help.

N
nlpat016
Participating Frequently
September 29, 2017

This has been happening on my and brothers iPad Air 32GB, and 16GB Wifi+Cellular iOS11 and, also on iPhone 7 and iPhone 7 Plus iOS11. Been like this since 2-3 months now. Really irritating adding the author to all annotations or comments or highlights done each time.

AkanchhaS8194121
AkanchhaS8194121
Legend
September 20, 2017

Hi Jrfromm,

I assume you have mentioned about the update of your device's OS? Have you also checked for the Adobe Acrobat Reader update?

If not, then you may check if any pending update to the application?

If this doesn't work, then you may uninstall and reinstall the application and see if that makes difference. Because application automatically saves the changes made last.

Let us know the update on this.

Regards,

Akanchha

Techie2278
Techie2278
Participant
October 28, 2017

I’ve had this same problem for awhile.  I’ve updated to IOS11, and downloaded the latest update for my Ipad yesterday.. I just used the program last night and all was well. I opened it two minutes ago and was met with the welcome screens as well. I also added a Dropbox account and the program forgets it as well. It gets annoying having to reset everything.

Uninstalling the program doesn’t do anything, you set everything up and it works for a few days and then the whole cycle starts over.  Any useable fix would be appreciated.

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