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K
k28306380fib6
Participant
February 7, 2023
Question

Reader not opening file on android

  • February 7, 2023
  • 1 reply
  • 2472 views

Adobe Acrobat Reader is the best on the market and you would expect it to be able to open all .pdf docs. However I have found I need to open many of them using my PC. I purchase an android software call "PDF Utility" , for the purpose of compiling my pictures into a single pdf. This software was able to open the pdf but it's primary function isn't for this. Adobe, please fix your software. I just like using your software because I have used it since I was a teen. I'm reporting this in the hopes you can fix your software. I have attach pics for reference. 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 8, 2023

Hi @k28306380fib6,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing the sample file for us to reproduce the issue at our end for further investigation? The issue could be due to multiple factors but the major reason could be the architecture of the PDF through which it was created.

 

Look forward to hearing from you.

 

-Souvik.

K
k28306380fib6Author
Participant
February 15, 2023

I can't upload it to a public forum. the file has my private details. please email me an email address.

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 15, 2023

@k28306380fib6, 

I understand your concern. To save your file from getting public, you can send it to me through private message. 

 

[To send a private message, please click on my profile name-> click the blue button that says "Send a Message" on the next page]

 

-Souvik.

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