Reader Pro/AI Post-CC Upgrade

Question

I've been using Acrobat Reader Pro all year without issue on my Mac Mini, Pixel 7 and then Motorola G5 Stylus when the pixel died after ten months.

As soon as I upgraded to creative cloud on black friday, regardless of what I do -- uninstall, reinstall, delete cache/data, sign in with adobe authenticator and without. As soon as I'm signed in, it says I have a free account and I don't see any of my cloud files that are on my Mac.

It's been a month, and now I'm pretty pissed off that I have yet to figure out how to resolve this.

Suggestions?

Amal. · Accepted Answer

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and found that you have Creative cloud all apps and Acrobat AI Assistant subscription active.

Please try to logout of the application, reboot the computer and re-login with the correct Adobe ID and see if that helps. Also

login to Acrobat Online (adobe.ly/3M1Odyv) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section.

Let us know how it goes.

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