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drshortcutify
Participating Frequently
February 4, 2018
Question

Recent documents disappear in Acrobat Reader iOS

  • February 4, 2018
  • 2 replies
  • 4664 views

M “recent” folder seems to regularly clear itself, which causes me to lose the list if documents I am working on and the last page I opened in each document. Is there anything that can be done to keep the recent documents where they should be?

This topic has been closed for replies.

2 replies

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defaultusotkllw2wo9
Participant
October 14, 2020

I am having the same problem. Recent documents regularly clears. All files are stored locally in the app, no network accounts are linked so it should be independent of connectivity. Version 20.09.01. 

Please fix this. I have been a long time user and I want to keep using the app but this is very frustrating. 

M
Community Manager
MobileDeveloperCKCommunity Manager
Community Manager
February 5, 2018

Hi drshortcutify​,

The "Recent" file browser in Acrobat Reader shows the recently opened documents from different sources.

Where are the documents originally stored?  Are they stored locally on your iPad/iPhone or cloud storage (e.g Adobe Document Cloud, Dropbox, Google Drive)?

How did you open the documents in Acrobat Reader first?  For example, did you open them from Acrobat Reader's "More Locations..." and select cloud storage such as Google Drive?  Did you use the iOS 11 Files app and select "Open in Adobe Acrobat" instead?

Please let us know what you find so that we can investigate the cause of the problem.

Thank you for your help.

D
drshortcutifyAuthor
Participating Frequently
February 5, 2018

hello there,

Thanks for your reply. The documents are stored in Dropbox, which is linked to my Acrobat Reader app. I access them directly from the drop down menu inside Acrobat Reader and once opened they appear under “recent”. However as I mentioned, every now and then the “recent” list is cleared.

M
Community Manager
MobileDeveloperCKCommunity Manager
Community Manager
February 6, 2018

Hi drshortcutify​,

Have you moved the same files to other folders ore renamed them in the Dropbox app (outside Acrobat Reader) by any chance?

Another possible cause of the problem is an old defect in Acrobat Reader.

What is the version of your Acrobat Reader?  Go to Settings > Adobe Acrobat > Version.

We fixed the defect with preferences being reset in Acrobat Reader 17.12.15.  I am wondering if you are using an older version of Acrobat Reader.  Would you please update to the latest version 18.01.22 (as of February 5, 2018) to see if it works better for you?

Please let us know what you find.

Thank you.

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