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Participant
Jul 8, 2023 6:22 PM UTC
Answered

Recent files erasing

I have the latest Adobe acrobat. When attempting to do anything with a recent file it continues to erase and not save. Combining and organizing files do not save, I have erased old files and restarted the app

 

Even when I open files from scan to acrobat it erased from my recent and cannot be found in acrobat 

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jul 10, 2023 4:29 AM UTC

Hi @Maurice30960993iefm @Alejandro26469432nscc,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Please share a few pieces of information for further investigation:

1. The app version of Acrobat you are using (go to Profile-> About Adobe Acrobat);

2. The iOS version of the device you are using;

3. A screen recording of the workflow you follow;

 

Look forward to hearing from you.

 

-Souvik

4 replies

Participant
Jul 9, 2023 7:31 PM UTC

Im having the same problem can we get an answer to this. I rely on this daily and this unacceptable. I use the recent files to navigate most of my work and nothing modified is showing up there, Please respond.

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jul 10, 2023 4:29 AM UTC

Hi @Maurice30960993iefm @Alejandro26469432nscc,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Please share a few pieces of information for further investigation:

1. The app version of Acrobat you are using (go to Profile-> About Adobe Acrobat);

2. The iOS version of the device you are using;

3. A screen recording of the workflow you follow;

 

Look forward to hearing from you.

 

-Souvik

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Participant
Jul 10, 2023 11:36 AM UTC

Version 23.5.0.27746


PLEASE REPLY ALL

Best Regards,

[PII removed by moderators]

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