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Participant
September 7, 2025
Question

Recovery of lost data app

  • September 7, 2025
  • 1 reply
  • 126 views

Dear people of the community,

 

Recently I had some trouble for updating some apps in my devices due to previously had signed in the store using different mail accounts. Then, to solve definetely the issue, I decided to remove some of them for later performing a reinstallation. But, my mistake, I didn’t backup the data stored in one of them, the acrobat reader, so, I ended up losing a huge amount of documents relatively important to me. Hence, finally, my question is if there is a manner in which I could recover the data lost during the removal of that application.

 

Thanks for your attention and patience. Have a good day.

1 reply

creative explorer
Community Expert
Community Expert
September 7, 2025

@SilanCiril Sadly, if the documents were only stored on your device and you didn't have an online backup, there isn't a simple way to recover them. Your best and only hope is to check the Adobe Document Cloud website directly. (https://documentcloud.adobe.com/) Log in with any and all of the email addresses you might have used to sign into Adobe Acrobat. There's a small chance the app may have synced some of the files without you knowing. If you find nothing there, unfortunately, the data is gone for good. This is a painful reminder of why backing up our important files to the cloud is so crucial, but please don't beat yourself up about it—I made similar mistakes.

m
Participant
September 8, 2025

Well, that's fine. And, you are right, I highly agree with you in all the rest of what you said. Thanks for the advice as well... I'll check the cloud..., though, I'm afraid , I'll find there just some documents that I'd shared. Many thanks. 

 

Bests,