Reembolso

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@24539261 wrote:

I canceled my subscription a long time ago and keep charging me $299 per month.

I am not happy in emails, apple tells me that I have canceled the subscription and that I can not ask for a refund but they still charge me.

adobe is a scam never use it.

 

I wanted to try it for a month for free, but I didn't like it and it was very expensive. Apart from that I have to continue paying 

 

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Hi Andrea, 

Can you clarify a few things?

• What exactly are you being charged $299 per month? That seems high for Acrobat Premium if that's what you subscribed to.
• Do you have two Adobe IDs? One that is cancelled and one that is subscribed?
• Since Apple said you cancelled the subscription, are you sure the $299 is from Apple? It sounds suspiciously like a scammer. Please find out who is billing you.
• Did you subscribe on both iOS and Android? You tagged both.
• Do you also have questions about the other issues you tagged — commenting, crashes, create, edit, export, Enterprise, forms, printing, and security? Please ask those questions. If it was a mistake, let us know and we can remove the tags.

Jane

Hello Andrea,

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

The free trial you are referring to is for the first 7-days that too if you opt-in for a yearly subscription.

Also, as you mentioned, you are being charged; please share the receipt of the charges you are getting from Apple or a statement from your bank highlighting the transaction to Adobe so we can investigate further.

Looking forward to hearing from you.

Thanks,

Souvik.