Skip to main content
E
Enrique David26417565yfgv
Participant
October 4, 2022
Answered

Reembolso

  • October 4, 2022
  • 3 replies
  • 1742 views

Trataba de probar por unos día la apps y decidi pagar lo de una semana, y cuando me llega la factura, me dicen que me cobraron el año primium, eso es un robo.

    This topic has been closed for replies.
    Correct answer S_S

    Hello @Enrique David26417565yfgv,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    You were charged for an entire year because we do not offer subscriptions weekly. It is either a monthly subscription or a yearly subscription. 

    If you have utilized the free trial for the application, you might have opted in for a yearly subscription, as the trial is limited to only the annual subscription model.

     

    Also, since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help.

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    3 replies

    A
    Anonymous
    August 3, 2023

    A mi me paso lo mismo son muy ladrones 

      E
      Enrique David26417565yfgvAuthor
      Participant
      October 4, 2022

      Que mal que roben a las personas 

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      October 4, 2022

      Hi @Enrique David26417565yfgv,

       

      I am sorry for your experience and understand how frustrating this might be. 

       

      Since the stores manage the transactions, we have no say in their policies and operations.

       

      -Souvik.

        E
        Enrique David26417565yfgvAuthor
        Participant
        October 4, 2022

        La verdad esto es una estafa por aparte de ustedes, ya que hacen el cobro anticipado del año sin consentimiento, o aviso previo, 

        Yo solo queria probar la apps y me cobraron un año entero, 

        Son ladrones 

        S_S
        Community Manager
        S_SCommunity ManagerCorrect answer
        Community Manager
        October 4, 2022

        Hello @Enrique David26417565yfgv,

         

        I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

         

        You were charged for an entire year because we do not offer subscriptions weekly. It is either a monthly subscription or a yearly subscription. 

        If you have utilized the free trial for the application, you might have opted in for a yearly subscription, as the trial is limited to only the annual subscription model.

         

        Also, since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

         

        You may refer to the below links for more.

         

        For Android

        Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

        Initiate refund from the store: Request a refund on Google Play - Google Play Help.

         

        For iOS 

        Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

        Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

         

        Let me know if this helps.

         

        Thanks,

        Souvik.

          E
          Enrique David26417565yfgvAuthor
          Participant
          October 4, 2022

          Probé pedir un reembolso en Google play

          Y me dice que no se puede aprobar el reembolso, por qué no cumple con la política de ellos,

          esto es un robo.

           

            G
            Gabriela33234537q3td
            Participant
            November 15, 2023

            Es lo mismo que me pasó AMI en Google Play dicen que no reembolsan por la política de ellos , Y ni te notifican cuando se van a terminar los días de prueba gratuitos ,deberían de checar eso por qué hacen que cataloguen mal a la App de Acrobat 

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices