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Reembolso

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Trataba de probar por unos día la apps y decidi pagar lo de una semana, y cuando me llega la factura, me dicen que me cobraron el año primium, eso es un robo.

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Souvik SadhuCorrect answer

Legend

Hello @Enrique David26417565yfgv,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

You were charged for an entire year because we do not offer subscriptions weekly. It is either a monthly subscription or a yearly subscription.

If you have utilized the free trial for the application, you might have opted in for a yearly subscription, as the trial is limited to only the annual subscription model.

Also, since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

A

Anonymous

A mi me paso lo mismo son muy ladrones

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E

Enrique David26417565yfgvAuthor

Participant

Que mal que roben a las personas

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Souvik Sadhu

Legend

Hi @Enrique David26417565yfgv,

I am sorry for your experience and understand how frustrating this might be.

Since the stores manage the transactions, we have no say in their policies and operations.

-Souvik.

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E

Enrique David26417565yfgvAuthor

Participant

La verdad esto es una estafa por aparte de ustedes, ya que hacen el cobro anticipado del año sin consentimiento, o aviso previo,

Yo solo queria probar la apps y me cobraron un año entero,

Son ladrones

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Souvik SadhuCorrect answer

Legend

Hello @Enrique David26417565yfgv,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

You were charged for an entire year because we do not offer subscriptions weekly. It is either a monthly subscription or a yearly subscription.

If you have utilized the free trial for the application, you might have opted in for a yearly subscription, as the trial is limited to only the annual subscription model.

Also, since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

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E

Enrique David26417565yfgvAuthor

Participant

Probé pedir un reembolso en Google play

Y me dice que no se puede aprobar el reembolso, por qué no cumple con la política de ellos,

esto es un robo.

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G

Gabriela33234537q3td

Participant

Es lo mismo que me pasó AMI en Google Play dicen que no reembolsan por la política de ellos , Y ni te notifican cuando se van a terminar los días de prueba gratuitos ,deberían de checar eso por qué hacen que cataloguen mal a la App de Acrobat

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