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Valery26931179u6kx
Participant
November 2, 2022
Question

Reembolso

  • November 2, 2022
  • 1 reply
  • 263 views

Solicitó el rembolso con extrema urgencia ya que fue un pago realizado sin mi autorización, espero que puedan ayudarme lo más pronto posible, muchas gracias. 

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
November 7, 2022

Hello @Valery26931179u6kx 

 

I hope you are doing great, and sorry for the issue you've experienced.

 

I understand that you want to cancel your subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let us know if this helps.

 

Regards,

Krutikka

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