REEMBOLSO

Question

Buenas noches, desde hace llevo intentando cancelar la prueba gratuita, pero no se puede eliminar, intenté comunicarme con atención al cliente y tampoco  se pudo, hasta hoy era la fecha limite de la prueba gratuita, me han cobrado el monto de 102 soles de mi cuenta Apple  , cuando especifican que el cobro lo harán finalizada la prueba, exijo un reembolso por favor, si hubiera sabido que sería difícil cancelar la suscripción gratuita jamás lo hubiera hecho. necesito una solución urgente !!

Krutikka D · Answer

Hello @Dimas27101831guee

I hope you are doing great, and sorry for the issue you've experienced.

I understand that you want to cancel/refund your subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com )
Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com )
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let us know if this helps.

Regards,

Krutikka

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