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Correct answer Amal.

Hi there,

I hope you're doing well and I'm sorry to hear about the trouble.

I checked your Adobe account using the email linked to this community and saw that your subscription was purchased through Apple/iTunes. Since the subscription was made through Apple, we don’t have full access to manage it on our end.

To cancel the subscription, please get in touch with Apple Support directly.

 

Hope this information will help.

 

 

1 reply

P
paco_de_asís_1560
Participant
May 11, 2025

Hola, mi pareja me suscribió a vuestra aplicación y luego no me la canceló y no me mandaron recordatorio de suscripción para haberla cancelado 

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 16, 2025

Hi there,

I hope you're doing well and I'm sorry to hear about the trouble.

I checked your Adobe account using the email linked to this community and saw that your subscription was purchased through Apple/iTunes. Since the subscription was made through Apple, we don’t have full access to manage it on our end.

To cancel the subscription, please get in touch with Apple Support directly.

 

Hope this information will help.

 

 

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